Thiago Prudence Pillowtop Mattress

Returns
Our policy lasts 7 days for returns. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Ripped or destroyed packaging will not be accepted for returns. Please ensure you keep packaging in your possession until you are satisfied with the product, discarding the packaging prematurely will not allow the return process to take place.

 
Several types of goods are exempt from being returned. This includes Mattresses, Mattress Covers, and Box Springs. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

All orders for refund will be subject to a 25% restocking fee. This fee will cover reverse shipping costs and costs associated with restocking the item(s) back in our out-of-province warehouse. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Cancellation or Order Changes Prior to Receiving Products

If you have placed an order and would like to make changes to and/or cancel the order, please note that a re-stocking fee will be applied of 25% in the event the product has already shipped and left the warehouse. This cost will cover reverse shipping and restocking back in our out-of-province warehouses.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thefinefurniture@yahoo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thefinefurniture@yahoo.com and send your item to: The Fine Furniture, 7205 Goreway Drive, Mississauga ON L4T2T9, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail or deliver your product to: The Fine Furniture, 7205 Goreway Drive, Mississauga ON L4T2T9, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.