FAQs

We know you may have some questions. Here is a list of some popular questions we get from our customers.

When do I get my furniture?

Our contracted delivery company delivers for us 4 times a week. Typically, your online purchase will take 2-10 business days to ship. We will contact you after you purchase to provide more information on which day the delivery will take place. You can always contact us at our email finefurniture@gmx.com, or 905-673-7676 for any further questions.

What if my furniture is damaged?

We will provide service for any damaged or defective products. In this case, please contact us within 48 hours of delivery, and also keep the products in the original packaging. The damaged item can be exchanged for the same item at any of our locations. Please contact us immediately at finefurniture@gmx.com, or 905-673-7676.

What is the warranty system?

All products come with a one year manufacturer warranty. If there is an issue after this period, you may still contact us and our internal repair team can repair most issues afterwards as well.

What if the item is not in stock?

We consistently update our website and remove products with no stock, however in the rare case that we do not have the item in stock, your money will be refunded in full.

What about all other refunds or exchange?

Besides the cases of damaged or defective items and stock outs, there are no refunds or exchanges for products.

Is there more products I can view besides those online?

You can always visit our physical locations listed below to view more items at our showrooms. Some sale items online may not be available in-store however. 

Where are your stores?

Woodbine Centre

500 Rexdale Blvd

Etobicoke, Ontario, M9W6K5

416-913-8289

 

Westwood Mall

7205 Goreway Drive

Mississauga, Ontario, L4T2T9

905-673-7676